At ALL GRACE TRADING, we respect your privacy and are committed to protecting the personal information you provide when using our website, gracecoffee.shop.
This Privacy Policy explains how we collect, use, store, protect, and disclose personal information when you browse our website, purchase coffee beans or related products, contact us, subscribe to communications, or otherwise interact with our online store.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. About Us
Business Name: ALL GRACE TRADING Website: gracecoffee.shop Business Address: Singapore 6 Ubi Road 1, #03-02, Wintech Centre, Singapore 408726 Email:payment@gracecoffee.shop Phone: +192959626375
For questions concerning this Privacy Policy or the handling of your personal information, please contact us using the details above.
2. Information We Collect
Depending on how you interact with our website, we may collect the following categories of information:
Information You Provide Directly
When you place an order, create an account, contact us, or submit information through our website, we may collect:
Full name
Billing address
Shipping address
Email address
Telephone number
Order details
Delivery information
Customer service communications
Other information you voluntarily provide
We only request information that is reasonably necessary for providing our products and services, processing transactions, fulfilling orders, and communicating with customers.
Payment Information
Payments made through our website may be processed by third-party payment service providers.
Where applicable, payment providers may collect and process payment card or other transaction information according to their own privacy policies and security practices.
ALL GRACE TRADING does not intentionally store complete payment card numbers or security codes on our website.
3. Information Collected Automatically
When you visit gracecoffee.shop, certain technical information may be collected automatically, including:
IP address
Browser type
Device type
Operating system
General location information
Pages visited
Website interactions
Referral information
Date and time of visits
Other technical or usage information
This information helps us operate, maintain, secure, and improve our website and understand how visitors use our online store.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to provide essential website functionality and improve your shopping experience.
Cookies may be used to:
Keep products in your shopping cart
Remember certain preferences
Maintain website functionality
Understand website traffic and usage
Improve website performance
Support relevant website features
Help prevent fraudulent or unauthorized activity
Where required by applicable law, we will provide appropriate choices regarding non-essential cookies.
You may also adjust your browser settings to block or delete cookies. However, disabling certain cookies may affect the functionality of portions of our website.
5. How We Use Personal Information
We may use personal information for reasonable and appropriate business purposes, including:
Processing and fulfilling orders
Arranging delivery of purchased coffee products
Confirming purchases and transactions
Providing customer support
Responding to inquiries and requests
Managing customer accounts
Communicating about orders
Processing refunds, returns, or other after-sales matters
Maintaining and improving our website
Monitoring website performance
Detecting and preventing fraud, abuse, or unauthorized activity
Maintaining website and transaction security
Complying with applicable legal and regulatory requirements
Sending marketing communications where permitted and where appropriate consent has been obtained
We aim to collect, use, and disclose personal information only for purposes that are reasonably appropriate in the circumstances and that have been communicated to you where required.
6. Legal Basis and Consent
Where applicable, we rely on your consent and other legally permitted grounds to collect, use, or disclose personal information.
When consent is required, we will provide appropriate information about the purpose of the collection, use, or disclosure before or at the time the information is collected.
You may withdraw consent for certain uses of your personal information by contacting us. Depending on the circumstances, withdrawal of consent may affect our ability to provide particular services, process certain requests, or maintain specific website functions.
The withdrawal of consent will not affect the legality of processing carried out before the withdrawal.
7. Order and Transaction Information
When you purchase coffee beans or other products through our website, we use relevant information to:
Verify and process your order
Confirm payment
Prepare your order for fulfillment
Arrange shipping or delivery
Provide order-related notifications
Respond to questions regarding your purchase
Handle returns, refunds, exchanges, or other applicable after-sales services
Maintain appropriate business and transaction records
Transaction information may be retained for as long as reasonably necessary for legitimate business, accounting, legal, security, and regulatory purposes.
8. Sharing of Personal Information
We do not sell your personal information as a business practice.
We may share limited personal information with trusted third parties when reasonably necessary to operate our business and provide services to you.
These parties may include:
Payment processing providers
E-commerce and website service providers
Hosting and technical service providers
Shipping and delivery providers
Customer support service providers
Analytics or website performance providers
Fraud prevention and security providers
Professional advisers
Government authorities or law enforcement agencies where required or permitted by law
Third parties are expected to handle personal information appropriately and only for purposes relevant to the services they provide or as otherwise permitted by law.
9. Payment Processing
Payments may be processed through third-party payment service providers.
When you submit payment information, that information may be transmitted directly to or processed by the relevant payment provider in accordance with its own terms, privacy policy, and security procedures.
We use payment service providers that are designed to support secure transaction processing.
We do not intentionally retain complete payment card details after a transaction is completed.
10. Shipping and Delivery Providers
To fulfill your purchase, we may provide necessary information such as your name, delivery address, telephone number, email address, and order details to shipping, logistics, or delivery providers.
This information is used solely to facilitate delivery, provide delivery-related updates, and resolve delivery issues.
11. Marketing Communications
Where permitted by applicable law, we may use your email address to send information about our products, promotions, offers, or website updates.
Where consent is required, marketing communications will only be sent after obtaining the appropriate consent.
You may unsubscribe from marketing emails at any time by using the unsubscribe option provided in the relevant communication or by contacting us at:
Please note that even if you opt out of marketing communications, we may still send necessary transactional communications, such as order confirmations, shipping notifications, or customer service messages.
12. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including:
Processing and fulfilling orders
Providing customer support
Maintaining transaction records
Resolving disputes
Preventing fraud and misuse
Meeting accounting, legal, regulatory, and business requirements
When personal information is no longer reasonably required, we will take appropriate steps to delete, anonymize, or otherwise dispose of it, subject to applicable legal or operational requirements.
13. Protection of Personal Information
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, collection, use, disclosure, alteration, loss, or similar risks.
Security measures may include appropriate access controls, technical safeguards, secure service providers, and internal procedures designed to protect customer information.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
14. International Data Transfers
Because we may work with service providers located in different countries, personal information may in certain circumstances be transferred to or processed outside Singapore.
Where personal information is transferred outside Singapore, we take reasonable steps to ensure that the recipient provides a standard of protection comparable to the protection required under applicable Singapore data protection requirements.
Cross-border processing may occur when necessary for payment processing, website hosting, order fulfillment, customer support, analytics, security, or other legitimate business functions.
15. Your Privacy Rights
Subject to applicable laws and relevant exceptions, you may have rights concerning your personal information, including the ability to:
Request access to personal information held by us
Request information about how your personal information has been used or disclosed where applicable
Request correction of inaccurate or incomplete personal information
Withdraw consent for certain purposes
Ask questions about our personal data practices
Submit a privacy-related request or complaint
Requests should be submitted using the contact information provided below.
We may need to verify your identity and may be unable to fulfill certain requests where an applicable legal exception or limitation applies.
16. Accuracy of Personal Information
We aim to maintain accurate and complete personal information where it is reasonably necessary for the purposes for which the information is used.
You should provide accurate information when placing an order or communicating with us.
If you believe information we hold about you is inaccurate or incomplete, please contact us so that we can review and, where appropriate, correct the information.
17. Children’s Privacy
Our website is intended for general consumers and is not directed specifically toward children.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the situation and take appropriate action where necessary.
18. Third-Party Websites
Our website may contain links to third-party websites, services, or platforms.
If you follow a link to a third-party website, that website will operate under its own privacy practices and policies.
We are not responsible for the privacy, security, content, or practices of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, legal requirements, or data protection practices.
When changes are made, the updated version will be posted on this page with a revised effective date.
We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.
20. Contact Us
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or our handling of personal information, please contact us:
ALL GRACE TRADING
Address: Singapore 6 Ubi Road 1, #03-02, Wintech Centre, Singapore 408726
