At ALL GRACE TRADING, we aim to provide a reliable and straightforward delivery experience for every order placed through gracecoffee.shop.
This Shipping Policy explains how orders are processed, prepared, shipped, and delivered. By placing an order through our website, you acknowledge and agree to the practices described below.
1. Order Processing
After you successfully place an order, we will begin processing it after payment has been confirmed.
Orders are generally prepared within 1–3 business days.
Business days are Monday through Friday, excluding applicable public holidays.
During periods of increased order volume, promotional events, or other circumstances outside our reasonable control, order processing may take additional time.
If there is a significant delay affecting your order, we will make reasonable efforts to provide an appropriate update using the contact information associated with your order.
2. Shipping Destinations
We may offer delivery to selected domestic and international destinations depending on product availability, shipping carrier coverage, and applicable delivery restrictions.
Available shipping destinations and shipping options will be displayed during the checkout process when applicable.
Certain locations may not be serviceable due to carrier limitations, customs requirements, remote-area restrictions, or other logistical considerations.
If we are unable to ship an order to the address provided, we will contact you using the information supplied with the order.
3. Shipping Methods
Available shipping methods may vary depending on the destination, order size, product availability, and carrier service.
Depending on your location, available options may include standard or other eligible delivery services.
The available shipping method and applicable shipping charge will be displayed at checkout before you complete your purchase.
4. Estimated Delivery Times
Delivery times depend on the destination, shipping method, carrier performance, customs processing, and other circumstances.
As a general guideline:
Order Processing: 1–3 business days
Standard Delivery: Approximately 5–12 business days after dispatch
These delivery timeframes are estimates rather than guaranteed delivery dates.
International orders may require additional time due to customs clearance, local postal procedures, weather conditions, or other circumstances outside our control.
5. Shipping Charges
Shipping charges, where applicable, are calculated based on factors such as:
Delivery destination
Shipping method
Order size or weight
Carrier requirements
Applicable shipping promotions
The applicable shipping fee will be displayed during checkout before payment is completed.
If free shipping is offered for qualifying orders, the applicable conditions will be displayed on the website or during checkout.
6. Order Tracking
When tracking information is available, we may provide a shipping confirmation or tracking number after your order has been dispatched.
You can use the tracking information provided by the applicable carrier to monitor the progress of your shipment.
Tracking information may take some time to become active after an order has been handed to the carrier.
If your tracking information has not updated for an extended period, please contact us at:
We will review the available shipment information and assist where reasonably possible.
7. Delivery Address
Customers are responsible for providing complete and accurate delivery information when placing an order.
Please carefully check your:
Full name
Street address
Apartment, unit, or suite number
City
Postal code
Country
Contact telephone number, where required
We are not responsible for delays, failed deliveries, or additional delivery charges resulting from incorrect or incomplete address information provided by the customer.
If you realize that an incorrect address was submitted, please contact us as soon as possible.
We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered processing or been dispatched.
8. Delayed Deliveries
Although we work with shipping providers to facilitate timely delivery, delivery dates may be affected by circumstances outside our reasonable control.
Potential causes of delay may include:
Severe weather
Public holidays
Carrier disruptions
Customs inspections
Customs clearance delays
Transportation interruptions
Incorrect or incomplete address information
High seasonal shipping volumes
Remote-area delivery conditions
Other unforeseen logistical circumstances
A shipping delay does not automatically constitute a failure to fulfill an order when the delay is caused by circumstances outside our reasonable control.
9. International Orders and Customs
For international shipments, the destination country may impose customs duties, taxes, import fees, or other charges.
Where applicable, these charges may be assessed by the destination country’s customs or tax authorities.
Unless otherwise stated during checkout, customers may be responsible for applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
Customs procedures and requirements vary by country, and we cannot guarantee how long a particular shipment will remain in customs.
Customers are responsible for complying with applicable import requirements in their destination country.
10. Refused or Undeliverable Packages
If a package cannot be delivered because of an incorrect address, refusal to accept delivery, failure to collect the package, or another circumstance attributable to the recipient, the package may be returned to the sender.
If an order is returned to us, we will contact the customer to determine whether another delivery attempt is possible.
Additional shipping costs may apply when a package needs to be reshipped due to an incorrect address, refused delivery, or other circumstances attributable to the customer.
Any refund for an undeliverable or returned package will be handled in accordance with our applicable Returns & Refunds Policy.
11. Lost or Damaged Packages
If your package appears to have been lost during transit, please contact us as soon as reasonably possible after the expected delivery date.
We may request information such as:
Order number
Tracking number
Delivery address
Description of the issue
We may work with the applicable shipping carrier to investigate the shipment.
If an order arrives damaged, please contact us promptly and provide relevant details and, where appropriate, photographs of the damaged package or products.
Each situation will be reviewed based on the available shipping and order information.
12. Coffee Product Handling
Coffee beans are packaged with care before shipment to help protect the products during transportation.
Customers should inspect their order after delivery and store coffee products according to the applicable product or packaging instructions.
Because coffee is a consumable product, customers should follow any storage recommendations provided with the product.
Where a product arrives damaged, defective, or otherwise affected during delivery, please contact us promptly so that we can review the issue and determine the appropriate resolution.
13. Split Shipments
Depending on product availability, order characteristics, or fulfillment arrangements, items from the same order may occasionally be shipped separately.
If an order is shipped in multiple packages, tracking information may be provided separately where available.
You will not be charged additional shipping fees solely because an order is divided into multiple shipments unless otherwise communicated at checkout.
14. Shipping Restrictions
Certain products, destinations, or delivery addresses may be subject to shipping restrictions.
We reserve the right to cancel or modify an order when delivery is not reasonably possible because of:
Carrier restrictions
Customs requirements
Import restrictions
Regulatory requirements
Incorrect customer information
Product availability
Other legitimate logistical limitations
If an order cannot be fulfilled for such a reason after payment has been received, we will contact the customer and arrange an appropriate resolution in accordance with our applicable policies.
15. Changes or Cancellations Before Dispatch
If you need to request a change or cancellation to your order, contact us as soon as possible after placing the order.
We will make reasonable efforts to accommodate requests received before the order has entered fulfillment or been dispatched.
Once an order has been processed or shipped, we may be unable to modify or cancel it.
Any approved cancellation or refund will be handled in accordance with our applicable refund policy.
16. Delivery Confirmation
A shipment may be considered delivered when the applicable shipping carrier records the package as delivered to the address provided with the order.
If tracking indicates that a package has been delivered but you cannot locate it, please first check with household members, building management, reception areas, mailrooms, or other locations where the carrier may have left the package.
If the package remains missing, contact us so that we can assist with reviewing the available delivery information.
17. Contact Us
If you have questions regarding shipping, delivery status, tracking, or an existing order, please contact our customer support team.
ALL GRACE TRADING
Address: Singapore 6 Ubi Road 1, #03-02, Wintech Centre, Singapore 408726
When contacting us about an order, please include your order number whenever possible so that we can assist you more efficiently.
18. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes to our shipping arrangements, fulfillment procedures, carrier services, or applicable requirements.
Any updated version will be published on this page with a revised effective date.
We encourage customers to review this page before placing an order.
ALL GRACE TRADING Website: gracecoffee.shop Effective Date: August 20, 2026
