At ALL GRACE TRADING, we want you to have a positive experience when purchasing coffee beans and other products through gracecoffee.shop.
Because coffee beans are food products and are sensitive to freshness, handling, and storage conditions, returns and exchanges are subject to the terms described below.
This Returns + Exchanges Policy explains when a return, replacement, exchange, or refund may be available.
1. Return Eligibility
We generally accept returns or provide an appropriate resolution when a product:
Arrives damaged
Arrives defective
Is materially different from the product ordered
Is incorrect due to a fulfillment error
Has another issue that makes the product unsuitable for its intended use
For food and consumable products, we generally do not accept returns simply because a customer changes their mind, no longer wants the product, or has ordered an unsuitable quantity.
This restriction is intended to protect product quality, hygiene, freshness, and customer safety.
2. Damaged or Defective Products
If your coffee or other purchased product arrives damaged or defective, please contact us as soon as reasonably possible after delivery.
To help us investigate the issue, we may request:
Order number
Product name
Description of the problem
Photographs of the product
Photographs of the packaging
Other relevant information concerning the delivery
Once we receive the necessary information, we will review the issue and determine an appropriate resolution.
Depending on the circumstances, the available resolution may include:
Replacement of the affected product
Store credit
Refund of the affected product
Another reasonable solution
3. Incorrect Items
If you receive an item that is different from the item you ordered, please contact us promptly.
Please provide your order number and, where possible, photographs showing the product received and its packaging.
If the incorrect item resulted from our fulfillment error, we will review the order and, where appropriate, arrange a replacement or other suitable resolution.
We will provide instructions regarding what to do with the incorrect product if a return is required.
4. Exchanges
Because coffee beans are consumable food products, we generally do not offer exchanges for reasons such as:
Change of mind
Personal taste preferences
Ordering the wrong quantity
Ordering the wrong product
No longer wanting the product
However, if you receive a damaged, defective, incorrect, or materially misdescribed product, we may provide a replacement or exchange where appropriate.
Any approved exchange will be handled according to the circumstances of the individual order.
5. Change of Mind
We understand that circumstances can change after an order is placed.
However, due to the nature of coffee beans and other consumable products, we generally cannot accept returns of products that have been correctly supplied and delivered solely because the customer has changed their mind.
We recommend reviewing product information carefully before completing your purchase.
If you need assistance selecting a product, please contact us before placing your order.
6. Product Taste and Personal Preferences
Coffee flavor is influenced by many factors, including brewing equipment, grind size, water quality, brewing method, storage conditions, and individual taste preferences.
Differences in personal taste do not generally qualify a product for return, exchange, or refund when the product was supplied correctly and is not defective.
If you have concerns about the quality or condition of your coffee, please contact us so that we can review the matter.
7. Return Authorization
Please do not send products back to us without contacting our customer support team first.
If a return is approved, we will provide appropriate instructions regarding the return process and destination.
Products returned without prior authorization may not be eligible for processing.
8. Condition of Returned Products
Where a return is approved, we may require that the product:
Is returned in its original packaging where reasonably possible
Has not been unnecessarily used or altered
Is securely packaged for transportation
Includes relevant order information
For food and consumable products, we may determine that physical return is not appropriate for health, hygiene, freshness, or safety reasons.
In such circumstances, we may instead request photographs or other information to verify the issue.
9. Return Shipping Costs
If a return is required because we sent an incorrect product or the product arrived damaged or defective, we will review the circumstances and may cover reasonable return shipping costs where appropriate.
For any return approved for another reason, the customer may be responsible for applicable return shipping costs.
We will provide specific return instructions before any approved return is shipped.
10. Refunds
When a refund is approved, it will generally be issued to the original payment method used for the purchase.
The time required for a refund to appear in your account may depend on your payment provider, bank, or card issuer.
We do not control the processing time of third-party financial institutions.
Depending on the circumstances, shipping charges or other non-refundable costs may not be included in a refund unless required by applicable law or otherwise determined by us.
11. Refund Review Process
After receiving a return request, we may review:
Order details
Product information
Delivery records
Photographs
Packaging condition
The nature of the reported issue
Other relevant information
We will determine whether the product qualifies for a replacement, exchange, refund, or another appropriate resolution.
Our decision will be based on the circumstances of the individual case and applicable consumer protection requirements.
12. Products Damaged During Delivery
If your order arrives with visible damage, please retain the packaging and contact us promptly.
Photographs of the shipping package, product packaging, shipping label, and affected product may help us investigate the matter with the delivery provider.
Depending on the circumstances, we may arrange a replacement or refund for the affected product.
13. Missing Items
If an item appears to be missing from your order, please check the package contents carefully and review any available shipment information.
If the item is still missing, contact us with your order number and details of the missing product.
We will review the order and fulfillment information and provide an appropriate resolution where a fulfillment error is confirmed.
14. Order Cancellation
If you need to cancel an order, please contact us as soon as possible after placing the order.
We will make reasonable efforts to accommodate cancellation requests received before the order has entered fulfillment or been dispatched.
Once an order has been processed or shipped, cancellation may no longer be possible.
If cancellation is approved, any applicable refund will be processed according to this policy and applicable law.
15. Non-Returnable Situations
A return, exchange, or refund may not be available when:
The product was correctly supplied and the customer simply changed their mind
The product was damaged after delivery due to improper handling or storage
The product was altered or used in a manner inconsistent with its intended use
The customer provided an incorrect or incomplete delivery address
The customer failed to collect or accept a delivery
The issue is solely based on personal taste or preference
The customer fails to provide sufficient information for us to reasonably investigate the reported issue
These limitations do not affect any rights or remedies that cannot lawfully be excluded or restricted under applicable consumer protection laws.
16. Food Product Safety
Customers should inspect delivered food products promptly after receipt.
If you believe that a coffee product is damaged, contaminated, improperly packaged, or otherwise unsuitable for consumption, please do not consume it.
Contact us promptly with details of the issue so that we can review the matter and determine the appropriate next steps.
17. How to Request a Return or Replacement
To request assistance with a return, exchange, replacement, or refund, please contact:
Photographs or other supporting information, where applicable
Providing complete information helps us review your request more efficiently.
18. Processing Time
We aim to review return, replacement, and refund requests within a reasonable period after receiving the required information.
If additional information is required, we may contact you before making a final determination.
Once a refund has been approved, the actual time for the funds to appear in your account may vary depending on the payment provider or financial institution.
19. Consumer Rights
This Returns + Exchanges Policy is intended to explain our standard return procedures and does not limit or exclude any consumer rights that cannot legally be excluded under applicable law.
Where mandatory consumer protection laws provide you with rights or remedies that are more favorable than those described in this policy, those statutory rights will continue to apply.
20. Changes to This Policy
We may update this Returns + Exchanges Policy from time to time to reflect changes in our business practices, products, fulfillment arrangements, or applicable legal requirements.
Any updated version will be published on this page with a revised effective date.
We encourage customers to review this policy before placing an order.
21. Contact Us
For questions regarding returns, exchanges, replacements, or refunds, please contact us:
ALL GRACE TRADING
Address: Singapore 6 Ubi Road 1, #03-02, Wintech Centre, Singapore 408726
We are committed to reviewing customer concerns fairly and providing an appropriate resolution consistent with our policies and applicable consumer protection requirements.
ALL GRACE TRADING Website: gracecoffee.shop Effective Date: August 20, 2026
