Welcome to gracecoffee.shop, operated by ALL GRACE TRADING.
These Terms of Service govern your access to and use of our website and your purchase of coffee beans and other products offered through our online store.
By accessing our website, placing an order, or using any service provided through gracecoffee.shop, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website.
1. About Our Business
Business Name: ALL GRACE TRADING Website: gracecoffee.shop Business Address: Singapore 6 Ubi Road 1, #03-02, Wintech Centre, Singapore 408726 Email:payment@gracecoffee.shop Phone: +192959626375
Throughout these Terms, “we,” “us,” and “our” refer to ALL GRACE TRADING.
“You” and “your” refer to any person who accesses our website or purchases products from us.
2. Eligibility to Use Our Website
By using our website, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.
If you are purchasing products on behalf of another person or organization, you confirm that you have appropriate authority to do so.
We reserve the right to refuse service, restrict access, or cancel transactions where reasonably necessary to comply with applicable laws, prevent fraud, or protect our customers and business.
3. Website Use
You agree to use gracecoffee.shop only for lawful purposes.
You must not:
Use the website for fraudulent or unlawful activities
Attempt to gain unauthorized access to our systems
Interfere with the operation or security of the website
Introduce malicious software or harmful code
Copy or misuse website content without permission
Use automated systems to collect website information in a manner that could harm or disrupt the website
Provide false or misleading information when placing an order
Use another person’s information or account without authorization
We may restrict or terminate access to the website where we reasonably believe these Terms have been violated.
4. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, prices, availability, and other information displayed on our website are accurate and current.
However, minor differences may occur between product images displayed online and the actual product due to:
Screen settings
Lighting conditions
Photography
Packaging updates
Product presentation
Other technical or visual factors
Product availability may change without prior notice.
We reserve the right to correct errors, update product information, or discontinue products when necessary.
5. Coffee Products
Coffee beans are natural agricultural products, and characteristics such as aroma, flavor, appearance, and other sensory qualities may vary between batches.
The experience of brewed coffee can also be affected by factors including:
Brewing method
Grind size
Water quality
Water temperature
Brewing equipment
Storage conditions
Individual taste preferences
Product descriptions are provided to help customers make informed purchasing decisions and should not be interpreted as guarantees of a particular taste experience.
Customers should follow any storage or handling recommendations provided with their products.
6. Product Availability
All products displayed on the website are subject to availability.
We may limit quantities, discontinue products, or temporarily remove products from sale without prior notice.
If a product becomes unavailable after an order has been placed, we will contact the customer and, where appropriate, offer an alternative resolution such as a refund or other suitable option.
7. Prices
Product prices are displayed on the website in the applicable currency shown at checkout.
We reserve the right to change product prices at any time.
Price changes will not affect orders that have already been accepted and confirmed, except where correction of an obvious pricing error is necessary.
Prices may not include applicable taxes, customs duties, import charges, or other fees imposed by the destination country unless expressly stated otherwise.
Any applicable shipping charges will be displayed during checkout before the order is completed.
8. Orders
When you place an order through our website, you are making a request to purchase the selected products.
After receiving your order, we may send an order confirmation acknowledging that the order has been received.
An order confirmation does not necessarily mean that the order has been fully accepted.
We reserve the right to refuse or cancel an order in circumstances including:
Product unavailability
Pricing or listing errors
Payment authorization issues
Suspected fraudulent activity
Incorrect customer information
Shipping restrictions
Duplicate or unusual orders
Other legitimate operational or legal reasons
If we cancel an order after payment has been received, we will arrange an appropriate refund where applicable.
9. Customer Information
When placing an order, you agree to provide accurate and complete information.
This may include:
Name
Billing information
Shipping address
Email address
Telephone number
Payment information
Other information reasonably required to process your order
You are responsible for ensuring that the information provided is accurate and up to date.
We are not responsible for delays or failed deliveries resulting from inaccurate or incomplete information supplied by the customer.
10. Payment
Payment must be successfully authorized before an order can be processed.
We may use third-party payment service providers to process transactions securely.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
We do not intentionally store complete payment card numbers or security codes on our website.
Payment providers may process payment information according to their own terms, privacy policies, and security procedures.
11. Order Processing and Shipping
Orders are generally processed within 1–3 business days after payment has been confirmed.
Estimated delivery times vary depending on the destination, shipping method, carrier, customs procedures, and other circumstances.
Standard delivery may generally take approximately 5–12 business days after dispatch, although delivery times are estimates and are not guaranteed.
For additional information regarding shipping, please review our Shipping Policy.
12. International Orders
Customers purchasing products for delivery outside Singapore may be responsible for applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
Customs rules vary between countries.
Customers are responsible for ensuring that their order can legally be imported into the destination country.
We are not responsible for delays caused by customs inspections, customs clearance procedures, or other government processes outside our reasonable control.
13. Returns, Exchanges, and Refunds
Because coffee beans and other consumable products are food products, certain restrictions apply to returns and exchanges.
We generally do not accept returns simply because a customer changes their mind, orders the wrong quantity, or does not prefer the taste of a correctly supplied product.
However, if a product arrives damaged, defective, incorrect, or materially different from what was ordered, customers should contact us promptly.
Depending on the circumstances, we may provide a replacement, exchange, store credit, refund, or another appropriate resolution.
Please review our Returns + Exchanges Policy for additional information.
Nothing in these Terms limits any consumer rights that cannot legally be excluded or restricted under applicable law.
14. Damaged or Incorrect Orders
If you receive a damaged or incorrect product, please contact us as soon as reasonably possible.
We may request:
Order number
Product information
Description of the issue
Photographs of the product
Photographs of the packaging
Other relevant information
This information helps us investigate the issue and determine an appropriate resolution.
15. Cancellations
If you wish to cancel an order, contact us as soon as possible after placing the order.
We will make reasonable efforts to accommodate cancellation requests received before an order enters fulfillment or is dispatched.
Once an order has been processed or shipped, cancellation may no longer be possible.
Any approved refund will be handled in accordance with our applicable refund policy.
16. Intellectual Property
Unless otherwise stated, all content appearing on gracecoffee.shop is owned by or licensed to ALL GRACE TRADING.
This may include:
Website design
Logos
Text
Product descriptions
Photographs
Graphics
Page layouts
Videos
Icons
Other website materials
You may access and use website content for personal and lawful shopping purposes.
You may not reproduce, distribute, modify, publish, sell, or commercially exploit our website content without prior written permission, except where permitted by applicable law.
17. Third-Party Services and Links
Our website may use third-party services to support functions such as:
Payment processing
Website hosting
Shipping
Analytics
Customer support
Security
Other ecommerce functions
We may also provide links to third-party websites.
Third-party services and websites may operate under their own terms and privacy policies.
We are not responsible for the content, availability, security, or privacy practices of third-party websites or services that we do not control.
18. Website Availability
We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be:
Available without interruption
Free from errors
Free from technical issues
Compatible with every device or browser
Free from security vulnerabilities
Website availability may occasionally be affected by maintenance, technical problems, service-provider interruptions, security issues, or circumstances beyond our reasonable control.
19. Disclaimer
To the extent permitted by applicable law, our website and its content are provided on an “as available” basis.
We make reasonable efforts to provide accurate product and website information, but we do not guarantee that all information will always be complete, current, or error-free.
Nothing in these Terms excludes or limits any warranty, guarantee, right, or remedy that cannot lawfully be excluded or limited.
20. Limitation of Liability
To the fullest extent permitted by applicable law, ALL GRACE TRADING will not be responsible for indirect, incidental, special, or consequential losses arising from your use of our website or purchase of products where such liability may lawfully be excluded.
This may include losses resulting from circumstances beyond our reasonable control.
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot legally be excluded under applicable consumer protection laws.
21. Events Beyond Our Reasonable Control
We will not be responsible for delays or failures caused by circumstances beyond our reasonable control.
Such circumstances may include:
Natural disasters
Severe weather
Transportation interruptions
Customs delays
Government actions
Public health emergencies
Labor disruptions
Carrier disruptions
Internet or telecommunications failures
Cybersecurity incidents
Other unforeseen events
Where reasonably possible, we will take appropriate steps to minimize the effects of such circumstances.
22. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses, claims, or reasonable expenses arising from your unlawful use of the website, violation of these Terms, or infringement of another person’s rights.
This provision does not apply to the extent that such liability results from our own unlawful conduct or cannot legally be imposed on you.
23. Privacy
Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, disclose, retain, and protect personal information.
By using our website, you acknowledge that you have had the opportunity to review our Privacy Policy.
24. Cookies
Our website may use cookies and similar technologies for purposes such as website functionality, security, performance, analytics, and customer experience.
Additional information regarding our use of cookies is available in our Cookie Policy.
25. Termination
We may suspend or terminate your access to our website where reasonably necessary, including if we believe you have violated these Terms, engaged in fraudulent activity, attempted to compromise website security, or used the website unlawfully.
Termination will not affect rights or obligations that arose before termination.
26. Governing Law
These Terms are governed by the applicable laws of Singapore, without prejudice to any mandatory consumer protection rights that may apply to customers in their country of residence.
Where applicable law provides consumers with rights that cannot be waived by contract, those rights will continue to apply.
27. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our website, products, business practices, services, or applicable legal requirements.
When changes are made, the updated version will be posted on this page with a revised effective date.
Your continued use of the website after updated Terms are published constitutes acceptance of the revised Terms to the extent permitted by applicable law.
28. Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable where legally possible.
The remaining provisions will continue to remain in effect.
29. Entire Agreement
These Terms, together with our Privacy Policy, Shipping Policy, Returns + Exchanges Policy, Cookie Policy, and other applicable website policies, form the general agreement governing your use of our website and purchases made through gracecoffee.shop, subject to any mandatory rights provided by applicable law.
30. Contact Us
If you have questions regarding these Terms of Service, your order, or our website, please contact us:
ALL GRACE TRADING
Address: Singapore 6 Ubi Road 1, #03-02, Wintech Centre, Singapore 408726
