At ALL GRACE TRADING, we believe good customer service is an important part of a great shopping experience.
Whether you have a question about our coffee beans, need assistance with an order, want to check delivery information, or have a question about our website, our team is here to help.
We aim to provide clear and helpful responses so you can shop with confidence.
Customer Support
If you need assistance, please contact us using the information below.
Business Address: Singapore 6 Ubi Road 1, #03-02, Wintech Centre, Singapore 408726
Website: gracecoffee.shop
Order Support
For questions regarding an existing order, please include your order number whenever possible.
Our team can assist with matters such as:
Order status
Product information
Payment questions
Shipping and delivery
Tracking information
Damaged or incorrect products
Returns and refunds
General customer service inquiries
Providing your order number and relevant details will help us locate your order and respond more efficiently.
Product Questions
Choosing coffee is personal, and we understand that you may want additional information before placing an order.
If you have questions about a coffee product, including its available options, product description, or other information displayed on our website, please feel free to contact us.
We are happy to help you make an informed purchasing decision.
Shipping & Delivery
If you have questions about delivery, please contact us with your order number and shipping details where appropriate.
For general information about processing times, delivery estimates, international shipments, customs, and tracking, please refer to our Shipping Policy.
If tracking shows that your package has been delivered but you cannot locate it, please contact us so we can review the available information and assist where reasonably possible.
Returns & Refunds
If you received a damaged, defective, or incorrect product, please contact us promptly.
When contacting us about a product issue, please provide:
Order number
Product name
Description of the issue
Relevant photographs, where applicable
Our team will review the information and determine the appropriate next steps in accordance with our Returns + Exchanges Policy.
General Inquiries
For general questions about ALL GRACE TRADING, our products, website, or customer service, you can reach us by email or phone.
We aim to review customer inquiries and provide a response within a reasonable period.
Please note that response times may vary during weekends, public holidays, promotional periods, or periods of unusually high inquiry volume.
Before You Contact Us
For the fastest assistance with an existing order, please have the following information available:
Order Number Your order number helps us quickly locate your purchase.
Email Address Please use the email address associated with your order whenever possible.
Description of Your Request A clear description of your question or issue helps our team understand how we can assist.
Supporting Information For damaged or incorrect products, photographs may help us assess the situation.
Please do not send complete payment card numbers, passwords, or other unnecessary sensitive information by email.
Our Commitment to Customer Service
At ALL GRACE TRADING, we aim to make every part of your shopping experience as straightforward as possible.
From browsing our coffee selection to receiving your order, we want you to have access to clear information and helpful support whenever you need it.
We value customer feedback and use it to help us improve our products, website, and services.
Contact Information
ALL GRACE TRADING
Address: Singapore 6 Ubi Road 1, #03-02, Wintech Centre, Singapore 408726
